Terms of Service

Last updated: 20 May 2026

Not legal advice. These Terms cover an Australian SaaS product in private beta and should be reviewed by a qualified Australian commercial lawyer before being relied on.

These Terms of Service ("Terms") govern your access to and use of ShopFlowOP (the "Service"), provided by ShopFlowOP (ABN 71 697 277 795) ("we", "us", "our"). By creating an account or using the Service you agree to be bound by these Terms.

1. Account and access

You must create an account to use the Service. You are responsible for the accuracy of your registration information and for safeguarding your password. You are responsible for the activity of every user account in your workshop, including their compliance with these Terms.

You may invite team members and assign them roles. You agree to remove user access promptly when a team member leaves your workshop.

2. Private beta

The Service is currently in private beta. During the beta:

  • Access is offered free of charge.
  • The Service is provided "as is" without warranty of fitness for any particular purpose.
  • Features may be added, changed, or removed without notice.
  • We do not offer a formal Service Level Agreement (SLA), although we aim for high availability.

We will give reasonable notice before transitioning the Service out of beta and onto a paid plan.

3. Subscription and fees

After the private beta ends, the Service is offered on the plans and at the prices we publish on the pricing page (at launch: Solo A$39, Workshop A$199 and Professional by arrangement, each per workshop per month), payable monthly in advance. GST may apply. You may cancel at any time from the Settings page, and your data remains accessible for 30 days after cancellation for export.

We may change the fees with at least 30 days' notice. Continued use of the Service after a fee change constitutes acceptance.

4. Acceptable use

You agree not to:

  • use the Service for any unlawful purpose,
  • resell, sublicense, or repackage the Service without our written consent,
  • attempt to access another workshop's data,
  • reverse-engineer, scrape at scale, or attempt to extract the source code of the Service,
  • upload content that infringes any third party's rights,
  • send spam or malware via the Service.

5. Your content

You retain ownership of all data, content, and materials you submit to the Service ("Your Content"), including customer, vehicle, job, quote, and photo data. You grant us a non-exclusive, worldwide licence to host, store, process, transmit, and display Your Content solely to provide the Service to you.

You are responsible for the lawful collection and use of any personal information you input about your customers.

6. Our intellectual property

The Service, including all software, design, branding, and documentation, is owned by us or our licensors. Other than the rights expressly granted in these Terms, no rights in our intellectual property are granted to you.

7. Third-party integrations

The Service may interoperate with third-party services you choose to connect (e.g. Gmail, eBay, rego-lookup vendors). Your use of those services is subject to the relevant third party's terms and privacy policies. We are not responsible for the availability or actions of third-party services.

8. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and we make no representations or warranties of any kind, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

9. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service is limited to the fees you paid us in the 12 months preceding the event giving rise to the liability. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity.

10. Indemnity

You agree to indemnify us against any claim, loss, or expense arising from your breach of these Terms, your misuse of the Service, or your unlawful collection or handling of personal information.

11. Termination

You may cancel your account at any time from the Settings page. We may suspend or terminate your access immediately if you breach these Terms, fail to pay, or use the Service in a way that exposes us or other customers to harm. On termination, your data remains accessible for 30 days for export.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or in-app at least 14 days before they take effect.

13. Governing law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia.

14. Contact

Questions about these Terms? Email [email protected].

See also our Privacy Policy.